Privacy Policy 

1. Introduction

Welcome to Stay Managed EU, a division and trading name of Tencoms Tech s.r.o. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. By accessing or using our website, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not use our website or services. 

2. Information We Collect

We may collect and process the following information: 

• Personal Identification Information: Name, email address, phone number, and property details when you request a quote or register on our website. 

• Usage Data: Information about how you use our website, including your IP address, browser type, pages visited, and the time and date of your visit. 

• Cookies and Tracking Technologies: Information collected through cookies and other tracking technologies as detailed in our Cookie Policy. 

3. How We Use Your Information

We use the information we collect in the following ways: 

• To Provide Services: To process and manage your requests for quotes, property listings, and other services. 

• To Communicate: To send you information, updates, marketing materials, and other communications related to our services, with your explicit consent. 

• To Improve Our Services: To analyze usage patterns and improve our website and services. 

• To Ensure Security: To monitor and protect the security and integrity of our website and services. 

4. Legal Basis for Processing Personal Data

We process your personal data based on the following legal grounds: 

• Consent: When you provide us with personal data, you consent to our processing of such data as described in this Privacy Policy. Explicit consent will be obtained for each specific use, including marketing. 

• Contractual Necessity: To fulfill our contractual obligations to you. 

• Legitimate Interests: To further our legitimate business interests, such as improving our services and communicating with you, provided these interests are not overridden by your rights and interests. 

5. Data Sharing and Disclosure

We may share your personal data with: 

• Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or providing services to you, provided they agree to comply with GDPR and maintain the confidentiality of your information. These third parties include [specific examples of third parties, e.g., marketing firms, IT service providers, etc.]. 

• Legal Requirements: When required by law or in response to valid requests by public authorities. 

6. Data Security

We implement a variety of security measures to protect your personal data, including encryption, access controls, and secure servers. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. We commit to informing you promptly of any data breaches and taking all necessary steps to mitigate any potential harm. 

7. Limitation of Liability for Data Breaches

While we take all reasonable measures to protect your personal data, Stay Managed EU, Tencoms Tech s.r.o., and its affiliates shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising out of or in connection with any unauthorized access, loss, misuse, or alteration of your personal data, or any breach of security measures, except where such liability cannot be excluded by law. This clause does not affect your statutory rights under GDPR. 

8. Data Retention

We retain your personal data only for as long as necessary to provide you with our services and fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Specific retention periods are: 

• Personal Identification Information: Retained for the duration of your relationship with us and for 5 years thereafter. 

• Usage Data: Retained for 2 years for analytical purposes. 

If you request deletion of your data, we will comply unless we are legally required to retain certain information. 

9. Your Rights Under GDPR

You have the following rights regarding your personal data: 

• Right to Access: Request access to your personal data. 

• Right to Rectification: Request correction of any inaccurate or incomplete personal data. 

• Right to Erasure: Request deletion of your personal data under certain conditions. 

• Right to Restriction of Processing: Request restriction of processing your personal data under certain conditions. 

• Right to Data Portability: Receive your personal data in a structured, commonly used, and machine-readable format and transmit those data to another controller. 

• Right to Object: Object to the processing of your personal data under certain conditions. 

• Right to Withdraw Consent: Withdraw your consent at any time without affecting the lawfulness of processing based on consent before its withdrawal. To withdraw consent, please contact us at admin@staymanaged.eu. 

To exercise any of these rights, please contact us at admin@staymanaged.eu. 

10. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and provide tailored services and advertisements. For more information, please see our Cookie Policy. 

11. International Data Transfers

Your information, including personal data, may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ. We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, including using standard contractual clauses approved by the European Commission. 

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page. 

13. Indemnification

You agree to indemnify, defend, and hold harmless Stay Managed EU, Tencoms Tech s.r.o., and its affiliates, directors, officers, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of our services, your violation of this Privacy Policy, or your infringement of any intellectual property or other rights of any third party. 

14. Severability

If any provision of this Privacy Policy is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid or unenforceable provision shall be replaced by a valid, enforceable provision that most closely matches the intent of the original provision. 

15. Governing Law and Dispute Resolution

This Privacy Policy and any disputes arising out of or relating to it or our services shall be governed by and construed in accordance with the laws of the Czech Republic. Any disputes arising under this Privacy Policy shall be resolved through amicable negotiations. If such disputes cannot be resolved within 30 days, they shall be submitted to binding arbitration under the rules of the Czech Arbitration Court. The arbitration shall take place in Prague, Czech Republic, and the language of arbitration shall be Czech. 

16. Contact Us

If you have any questions about this Privacy Policy, please contact us at: 

• Email: admin@staymanaged.eu 

• Address: Tencoms Tech s.r.o., Kurzova 2222/16, Stodůlky, 150 00 Praha 5, Prague, Czech Republic 

By using our website, you signify your acceptance of this Privacy Policy. If you do not agree to this policy, please do not use our website.